Making Services Better - Systems Building

> Making Services Better

Like the families we support in Montgomery County, the organizations we work with are always evolving and adapting to change.

Part of our purpose is to help these groups become stronger and more sustainable to better meet the needs of the children and families in Montgomery County, Maryland.

The Montgomery County Collaboration Council for Children, Youth and Families engages in capacity building for the 60 public and private organizations it supports by:

Providing Information is the online directory of Montgomery County, MD community services for children, teens, families, adults and seniors. By providing this database service, the Collaboration Council acts as a connector among 340 agencies, offering 850 programs, and the people who need them.

Mapping Resources

Our overview of these agencies and what they provide gives the Collaboration Council insights about what services are offered, and how they are being delivered. This information is vital as we look at gaps in service, and let organizations know where duplications in service might be occurring.

Identifying Needs

What do people need in Montgomery County? Looking at the keyword searches from infoMONTGOMERY gives us a good idea. Among frequently searched topics:

    • Housing
    • Mentoring
    • Counseling
    • Food
    • Tutoring

We also track, by demographic group, what key services are sought:

    • Adolescents
    • Parenting programs
    • Services for older adults
    • After-school activities
    • Mental health services

This information can guide future decision-making about priorities for Montgomery County’s residents.

Creating Public Awareness

In many ways, the Collaboration Council is the central point of knowledge about Montgomery County’s needs and how those needs are being met. Between our contact with service providers and our statistics about the impact various programs have, we act as a repository of information that decision makers need.